About Dr. Joseph CafazzoDr. Cafazzo is the Executive Director of Biomedical Engineering and Health Systems at UHN and the founder of Healthcare Human Factors, North America’s largest health-focused human factors team. He is also a Professor at the University of Toronto’s Institute of Health Policy, Management and Evaluation (IHPME), where he trains future healthcare leaders in system design and quality improvement. His work bridges engineering, human-centred design, and policy to bring meaningful change to patient care.🔗 University of Toronto Research Profile🔗 IHPME Faculty Profile🔗 Healthcare Human Factors Bio🔗 LinkedIn🔗 TEDx Talk – The Patient Will See You NowJoin us in this insightful discussion with a leading biomedical engineer and professor at the University of Toronto, as he explores the critical shortcomings of the healthcare system. He delves into topics such as the impact of culture on safety, lack of standardization, the importance of system design, and innovative solutions in patient care. Learn about compelling stories from his career, including the transformative effects of home hemodialysis and advancements in diabetes management. This episode sheds light on how system-level changes can significantly improve patient outcomes in healthcare.

Chapters:

00:00 Introduction and Guest Background

01:13 The Role of Culture in Healthcare

02:43 Regulation and Standardization in Healthcare

06:22 Impact of Self-Regulation and Fatigue in Healthcare

09:53 Comparing Healthcare to Other Industries19:11 Personal Journey into Biomedical Engineering

21:37 Innovations in Home Hemodialysis

28:43 Advancements in Diabetes Management

References

BMJ Open (2018). Professional accountability and culture in healthcare: A scoping review.https://bmjopen.bmj.com/content/8/9/e021967Journal of Evaluation in Clinical Practice (2022).

How regulation impacts healthcare innovation and quality.https://www.tandfonline.com/doi/full/10.1080/14740338.2022.2147921#abstractEuronews (2025).

2024 was a deadly year for air travel—but flying is still the safest mode of transportation.https://www.euronews.com/travel/2025/02/18/2024-was-a-deadly-year-for-air-travel-but-flying-is-still-the-safest-form-of-transportNCBI (2015). Home hemodialysis and the role of human factors in chronic care.https://pmc.ncbi.nlm.nih.gov/articles/PMC4304263Journal of Healthcare Quality (2023).

Human-centered design and quality improvement in health systems.https://www.sciencedirect.com/science/article/pii/S155372502300154X#sec0012TEDx

Talk – Dr. Joseph Cafazzo. The Patient Will See You Now (YouTube).https://www.youtube.com/watch?v=p1KaxO6zsqw&t=105sPubMed (2022).

Systems thinking and design in health services research: Toward a patient-centred model of care.https://pubmed.ncbi.nlm.nih.gov/36408597/CIHI (2024).

Better Access to Primary Care: Key to Improving the Health of Canadians.https://www.cihi.ca/en/taking-the-pulse-measuring-shared-priorities-for-canadian-health-care-2024/better-access-to-primary-care-key-to-improving-health-of-canadiansCMAJ (2004).

Fatigue, sleep deprivation, and patient safety.https://www.cmaj.ca/content/170/11/1678NCBI (2019). Delivering health care in Canada: The role of policy, law, and evidence.https://pmc.ncbi.nlm.nih.gov/articles/PMC6371550/#HealthcareInnovation

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